ARTICLE 1: DEFINITIONS
At GymOne, we believe it is very important to make clear and transparent agreements with our members. That way we keep it fun for everyone. By becoming a GymOne member, you declare to have read and accepted the general conditions and house rules. You can find the general conditions and house rules at www.gymone.nl.
1.1 Promotion: the offer that GymOne provides to new members. The contract term and price differ from GymOne’s standard prices listed at
1.2 Return fees: a charge applied when a direct debit fails
1.3 Contribution/membership fee: the amount of membership you have to pay every 4 weeks.
1.4 Membership: You can become a member with us starting at age 12.
1.5 Financial Officer: the person who is financially responsible for membership fees.
1.6 Upgrade: a conversion of a membership in which the value of the membership is increased.
1.7 Registration fee: cost for activation of a membership. This applies per person.
1.8 Membership: the agreement that is entered into between you and GymOne by becoming a member through registration. These terms and conditions also belong to your membership.
1.9 Day Pass : a ticket costing €8.00 that is valid for 1 day.
1.10 Locker: locker where you can store your belongings.
1.11 Notice period: 1 full billing cycle after you cancel your membership.
1.12 Main payer: member who is responsible for payment in the case of a Duo membership. The membership fee is deducted from the main payer's account number.
1.13 Collection Period: a full 4-week collection period.
1.14 Personal guidance: staff assistance for members, including explanations of the equipment or fitness tips.
1.15 Off-peak hours: the off-peak hours subscription allows you to check in from 07:00 to 17:00 on weekdays and from 08:30 to 17:00 on weekends.
ARTICLE 2: NOTIFICATION
2.1 You can become a GymOne member through the registration form on the GymOne website or at the facility itself.
2.2 To become a member through a sports fund, you must visit the front desk at one of the GymOne locations.
2.3 After registration, you can join GymOne immediately and have access to all GymOne locations.
2.4 A photo will be taken of you during your first visit.
ARTICLE 3: ACCESS AND PERSONAL DATA
3.1 When you become a member, your personal data is registered in our records.
3.2 By becoming a GymOne member, you authorize GymOne to collect membership fees by direct debit.
3.3 Your access to GymOne is controlled by scanning the QR code at the entrance. You are required to always scan in at the front desk when you enter.
3.4 With a Duo membership, you may always come to exercise at the same time.
3.5 Yourpersonal data is strictly confidential and will not be used for any purpose other than granting you access to GymOne.
3.6 Your personal data will not be disclosed to third parties, unless this is necessary for the administration of your membership (for example, for payments or access systems) or when we are legally required to do so.
3.7 GymOne has permission to use your personal data for communications.
3.8 When you check in to work out, a photo of you will appear on the checkout screen for verification purposes. GymOne cannot prevent this photo—which is intended for staff use—from being visible to other members or third parties.
ARTICLE 4: MEMBERSHIP, TERM AND PAYMENT
4.1 Your membership officially starts from the moment you become a member for an indefinite or definite period (depending on your chosen membership), with a minimum of 2 full collection periods.
4.2 If you have opted for an Unlimited, off-peak hours or Duo membership, these will automatically be extended for an indefinite period of time after your contract term has expired. Your membership can be cancelled 4 weeks later and you have a notice period of 1 full payment period after unsubscription.
4.3 If you have chosen a Flex membership you have a notice period of 1 full collection period after unsubscribing. Please note that there is a minimum of 2 collection periods.
4.4 Up to the age of 18, you need permission from a parent/guardian to become a member at GymOne. This can be done through the consent form in the registration form on the website or at the facility itself.
4.5 When you use a Duo membership, you must both be able to prove that you live at the same address.
4.6 Payment for your membership is made 4-weekly.
4.7 You should ensure that we can collect the membership fee without any problems. If this fails, we will be forced to charge you €5,00 for each failed collection.
4.8 If you have not paid your dues on time, you are automatically in default. We determine for each incident at which time the default will be rescinded.
4.9 In the event of payment arrears with an Unlimited, Daluren, or Duo membership, 100% of the full remaining amount as a total claim is due at once. Subsequent extrajudicial collection costs will be at your expense and amount to 15% of the amount due, with a minimum of €40.00.
4.10 If you have not paid your dues on time, access to GymOne is not possible.
ARTICLE 5: RATES, CONTINUED MEMBERSHIP, ACTIONS, GENERAL CONDITIONS
5.1 We reserve the right to modify or supplement our terms and conditions and house rules.
5.2 We reserve the right to index and/or change our prices and rates for memberships and supplements.
5.3 Price adjustments due to government measures may be implemented immediately regardless of the amount and do not give the right to terminate the contract.
5.4 We may increase our rates once a year, effective January 1. If we make use of this option, this does not entitle you to terminate the agreement, unless the rate increase takes place within three months of the conclusion of the membership.
5.5 For promotions and/or special offers, you can check the conditions in the GymOne branches or through our customer service.
5.6 No prior or subsequent rights can be derived from promotions and/or special offers.
5.7 Action periods are always applied prior to membership unless we specify otherwise. Action periods are outside the contract period.
5.8 Actions taking place at a new branch are only valid if you become a member at this new branch.
5.9 Under no circumstances can you claim a refund of dues or other amounts.
5.10 Being absent for any reason does not relieve you of the obligation to pay the dues due and does not entitle you to any reduction thereof.
ARTICLE 6: CONVERSION/CANCELLATION
6.1 If you wish to make a conversion, this is only possible at the time your 1 or 2 year membership expires unless you wish to upgrade your membership which increases the value of the membership.
6.2 When upgrading and/or converting your membership, the start date will take effect at the next collection period. From that moment on, your new membership term starts.
6.3 If you want to cancel your membership, you can do so via the GymOne app, by mail or by email klantenservice@gymone.nl.
6.4 Interim cancellation/freezing of a membership is only possible if:
- You change your residential address further than 20 kilometers (based on the shortest route) from one of the GymOne locations. This is only accepted if you have an official document "registration municipality" of the new residence as proof. If this document is approved by us, you will need to purchase your membership. In case of a 1 or 2 year membership, your membership fee will be recalculated to a Flex membership.
- When you can no longer use your membership due to injury or illness. The membership can then be stopped for a maximum of 3 full collection periods, your membership is then stopped. When you stop your membership for 3 full collection periods it will continue for 3 full collection periods longer. This can only be accepted with a provable document as proof.
- When the government decides that there will be a mandatory closure period. When this is the case we give you the option to temporarily freeze your membership while the measure is in effect. Once this mandatory closure period is lifted your membership will automatically resume.
6.5 When 1 of the members of the Duo membership unsubscribes, the full membership will automatically cease for the other linked members.
6.6 When you have entered into a membership via the online registration form
of the GymOne website you have a withdrawal period of 14 days. This withdrawal period starts on the day you have concluded your membership.
6.7 If you decide to revoke your membership you must do so by completing the revocation form on the website.
6.8 If you want to revoke your membership and you do not use it during these 14 days, the revocation is free of charge. If you have used the membership during this period, GymOne can charge you pro rata (from the activation of your membership to the day of revocation, excluding the registration fee).
6.9 Unsubscriptions by online chat, social media, telephone or verbally, will not be processed.
6.10 If you do not comply with the terms of the agreement, our house rules or display inappropriate behavior at the direction of GymOne employees, we may deny you access to GymOne and terminate your membership immediately. The assessment of this behavior is the sole responsibility of GymOne. If you become a GymOne member again, this gives you good reason to terminate your membership again.
6.11 Any credits cannot be used after the termination of
the membership.
ARTICLE 7: RISK AND LIABILITY
7.1 Use of GymOne's facilities is entirely at your own risk.
7.2 If you are the main payer of a Duo membership, you are responsible for the membership at all times. In case of overdue payments, all linked (family) members will be held liable.
7.3 We are not liable for material or immaterial damages resulting
from accident or injury you sustain in our Gyms.
7.4 We advise you not to bring valuables with you. However, GymOne does offer
lockers to minimize damage, loss or theft of belongings. The cost of a GymOne combination locker is a one-time fee of €8.00. The use of your own locker is not permitted.
7.5 We are authorized to cut open remaining locks after closing so that the lockers will be usable again the next day.
7.6 Fitness can involve risks. When using our facilities you are responsible for knowing what you can handle. Using the facilities is your own risk. If in doubt about your physical condition, we recommend that you seek expert advice from a doctor or specialist to determine what is the right and feasible way for you to exercise.
7.7 We do not offer personal training by our own Gym Staff at the facility. However, we do offer free coaching to help you reach and/or achieve your goals. You can hire a Personal Trainer yourself or use the tips and advice we provide on social media, the GymOne app or through other means in the gym. However, we are not responsible for how you apply these tips and advice and the choices you make.
7.8 Only persons 18 years of age or older may use the tanning bed.
7.9 We are not liable for damage to and/or theft of your vehicle
or other means of transportation as a result of parking on GymOne's premises.
7.10 You are liable for damage caused to our property if
such damage is due to negligence and/or fault on your part.
7.11 It is not permitted to make and publish sound and/or visual recordings of staff or members without permission.
ARTICLE 8: COMPLAINT HANDLING
8.1 If you have any complaints we are very sorry, but of course we are happy to hear about them
. You can always contact our customer service via the GymOne website. We ask you to mention your name and address and a description of the complaint. We will then take care of your complaint.
ARTICLE 9: CONCLUSION
9.1 By becoming a member you declare to know, accept and act upon the terms and conditions and house rules.
9.2 GymOne's general conditions and house rules can be found on the website
and you can ask for them at the GymOne front desk.
General terms and conditions GymOne B.V.
Chamber of Commerce number: 91860229
VAT number: NL865796464B01
Version active as of 12/29/2025
ARTICLE 1: DEFINITIONS
At GymOne, we believe it is very important to establish clear and transparent agreements with our members. This way, we keep things pleasant for everyone. By becoming a member of GymOne, you declare that you have read and accept the terms and conditions and the house rules. You can find the terms and conditions and the house rules at www.gymone.nl.
1.1 Promotion: the offer that GymOne provides to new members. Contract duration and price differ from GymOne’s standard prices.
1.2 Cancellation fee: an amount charged in the event of a failed direct debit.
1.3 Membership fee: the amount you must pay every 4 weeks for your membership.
1.4 Member: you can become a member with us starting at age 12.
1.5 Financially Responsible Party: the person financially responsible for the membership fee.
1.6 Upgrade: a conversion of a membership whereby the value of the membership is increased.
1.7 Registration Fee: the cost for activating a membership. This applies per person.
1.8 Membership: the agreement entered into between you and GymOne by becoming a member through registration. These terms and conditions also apply to your membership.
1.9 Day Pass: an admission ticket costing €8.00 that is valid for 1 day.
1.10 Locker: a locker where you can store your belongings.
1.11 Notice period: 1 full billing cycle after you have canceled your membership.
1.12 Primary payer: the member responsible for payment in a Duo membership. The membership fee is debited from the primary payer’s bank account.
1.13 Billing cycle: a full 4-week billing cycle.
1.14 Personal guidance: guidance provided to members by staff, including explanations of the equipment or fitness tips.
1.15 Off-peak hours: with the off-peak membership, you can check in on weekdays from 7:00 AM to 5:00 PM and on weekends from 8:30 AM to 5:00 PM.
ARTICLE 2: REGISTRATION
2.1 You can become a member of GymOne by filling out the registration form on the GymOne website or at the facility itself.
2.2 To become a member through a sports fund, you must visit the front desk at one of the GymOne locations.
2.3 After signing up, you can start working out at GymOne immediately and have access to all GymOne locations.
2.4 A photo will be taken of you during your first visit.
ARTICLE 3: ACCESS AND PERSONAL DATA
3.1 Once you become a member, your personal data will be recorded in our records.
3.2 By becoming a member of GymOne, you authorize GymOne to collect the membership fee via direct debit.
3.3 Your access to GymOne is verified by scanning the QR code at the entrance. You are required to always scan in at the front desk when you enter.
3.4 With a Duo membership, you may always work out at the same time.
3.5 Your personal data is strictly confidential and will not be used for any purpose other than granting access to GymOne.
3.6 Your personal data will not be disclosed to third parties, unless this is necessary for the administration of your membership (e.g., for payments or access systems) or when we are legally required to do so.
3.7 GymOne has permission to use your personal data for communication purposes.
3.8 When you check in to work out, a photo of you will be displayed on the checkout screen for verification. GymOne cannot prevent this photo, intended for the employee, from being visible to other members or third parties.
ARTICLE 4: MEMBERSHIP, TERM, AND PAYMENT
4.1 Your membership officially begins the moment you become a member for an indefinite or fixed term (depending on your chosen membership), with a minimum of 2 full billing cycles.
4.2 If you have chosen an Unlimited, Off-Peak, or Duo membership, these will be automatically renewed for an indefinite period after your contract term has expired. Your membership can then be canceled every 4 weeks, and you have a notice period of 1 full billing cycle after cancellation.
4.3 If you have chosen a Flex membership, you have a notice period of 1 full billing cycle after cancellation. Please note that a minimum of 2 billing cycles applies.
4.4 If you are under 18, you need permission from a parent or guardian to become a member at GymOne. This can be done using the consent form in the registration form on the website or at the location itself.
4.5 If you have a Duo membership, both members must be able to prove that you reside at the same address.
4.6 Payment for your membership is processed every 4 weeks.
4.7 You are responsible for ensuring that we can collect the membership fee without any issues. If this fails, we are forced to charge a €5.00 cancellation fee per failed collection.
4.8 If you have not paid your membership fee on time, you are automatically in default. We determine on a case-by-case basis at which point termination will occur.
4.9 In the event of a payment arrears for an Unlimited, Off-Peak, or Duo membership, 100% of the full remaining amount becomes immediately due and payable as the total claim. Any resulting extrajudicial collection costs will be your responsibility and amount to 15% of the amount owed, with a minimum of €40.00.
4.10 If you have not paid your membership fee on time, access to GymOne is not permitted.
ARTICLE 5: RATES, MEMBERSHIP PAYMENTS, PROMOTIONS, TERMS AND CONDITIONS
5.1 We reserve the right to amend or supplement our terms and conditions and house rules.
5.2 We reserve the right to index and/or adjust our prices and rates for memberships and add-ons.
5.3 Price adjustments due to government measures may be implemented immediately regardless of the amount and do not entitle the member to terminate the agreement.
5.4 We may increase our rates once a year, effective January 1. If we exercise this right, it does not entitle you to terminate the agreement, unless the rate increase occurs within 3 months of signing up for membership.
5.5 For promotions and/or special offers, you can inquire about the terms and conditions at GymOne locations or through our customer service.
5.6 No rights may be derived from promotions and/or special offers, either before or after the fact.
5.7 Promotion periods always apply prior to the membership unless we indicate otherwise. Promotional periods fall outside the contract term.
5.8 Promotions taking place at a new location are only valid if you become a member at that new location.
5.9 Under no circumstances may you claim a refund of the membership fee or other amounts.
5.10 If you are absent, for whatever reason, you are not exempt from the obligation to pay the membership fee owed, nor are you entitled to a reduction thereof.
ARTICLE 6: CHANGES/CANCELLATION AND TRANSFER
6.1 If you wish to make a change, this is only possible when your 1- or 2-year membership expires, unless you wish to upgrade your membership, in which case the value of the membership is increased.
6.2 In the event of an upgrade and/or conversion of your membership, the start date will be the next billing period. Your new membership term begins at that time.
6.3 If you wish to cancel your membership, you can do so via the GymOne app, by mail, or by email at klantenservice@gymone.nl.
6.4 Early cancellation or suspension of a membership is only possible if:
– You move to a new address more than 20 kilometers (based on the shortest route) from one of the GymOne locations. This will only be accepted if you provide an official “municipal registration” document from your new place of residence as proof. Once this document has been approved by us, you must buy out your membership. For a 1- or 2-year membership, your outstanding dues will be recalculated to a Flex membership.
– If you are unable to use your membership due to an injury or illness. The membership can then be suspended for a maximum of 3 full billing cycles; your membership will be on hold during this time. If you suspend your membership for 3 full billing cycles, it will continue for an additional 3 full billing cycles. This can only be accepted with a verifiable document as proof.
– If the government mandates a mandatory closure period. In such cases, we offer the option to temporarily freeze your membership for the duration of the measure. As soon as this mandatory closure period is lifted, your membership will automatically resume.
6.5 If one of the members of the Duo membership cancels, the entire membership is automatically terminated for the other linked members.
6.6 If you have signed up for a membership via the online registration form on the GymOne website, you have a 14-day cancellation period. This cancellation period begins on the day you signed up for your membership.
6.7 If you decide to cancel your membership, you must do so by filling out the cancellation form on the website.
6.8 If you wish to cancel your membership and do not use it during this 14-day period, the cancellation is free of charge. If you have used the membership during this period, GymOne may charge you for the membership on a pro-rata basis (from the activation of your membership until the day of cancellation, excluding any registration fee).
6.9 Cancellations via online chat, social media, telephone, or in person will not be processed.
6.10 If you fail to comply with the terms of the agreement, our house rules, or exhibit inappropriate behavior as reported by Staff, we may deny you access to GymOne and terminate your membership immediately. The assessment of this behavior is solely at the discretion of GymOne. If you become a member of GymOne again, this constitutes valid grounds for terminating your new membership once more.
6.11 Any remaining credits cannot be used after the termination of the membership.
ARTICLE 7: RISK AND LIABILITY
7.1 Use of GymOne’s facilities is entirely at your own risk.
7.2 If you are the primary payer for a Duo membership, you are responsible for the membership at all times. In the event of overdue payments, all linked (family) members will be held liable.
7.3 We are not liable for any material or immaterial damage resulting from an accident or injury you sustain in our Gyms.
7.4 We advise you not to bring any valuables with you. However, GymOne does offer lockers to minimize damage, loss, or theft of personal property as much as possible. The cost of a GymOne combination lock is a one-time fee of €8.00.
7.5 We are authorized to cut open any remaining locks after closing so that the lockers are usable again the next day.
7.6 Fitness can involve risks. When using our facilities, you are personally responsible for knowing your own limits. Use of the facilities is at your own risk. If you have any doubts about your physical condition, we recommend seeking expert advice from a doctor or specialist to determine the appropriate and feasible way for you to train.
7.7 We do not offer personal training by our own staff at the facility. However, we do offer free guidance to help you achieve and/or realize your goals. You can hire a personal trainer yourself or use the tips and advice we provide on social media, the GymOne app, or through other resources at the gym. However, we are not responsible for how you apply these tips and advice or for the choices you make.
7.8 Only persons 18 years of age or older may use the tanning bed.
7.9 We are not liable for damage to and/or theft of your vehicle or other means of transportation resulting from parking on the GymOne premises.
7.10 You are liable for damage caused to our property if such damage is attributable to your negligence and/or fault.
7.11 It is not permitted to make or publish audio and/or video recordings of staff or members without permission.
ARTICLE 8: COMPLAINT PROCEDURE
8.1 We are sorry to hear that you have a complaint, but we would, of course, like to hear about it. You can always contact our customer service team via the GymOne website. Please include your name, address, and phone number, as well as a description of the complaint. We will then ensure that the complaint is resolved satisfactorily.
ARTICLE 9: FINAL PROVISIONS
9.1 By becoming a member, you declare that you are familiar with, accept, and will comply with the terms and conditions and house rules.
9.2 GymOne’s terms and conditions and house rules are available on the website and can be requested at the GymOne front desk. Terms and Conditions of GymOne B.V. Chamber of Commerce number: 91860229 VAT number: NL865796464B01 Version effective as of 04/08/2026